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Home > Success Center > Network Configuration Manager (NCM) > Unable to Download Config from Devices - Timeout Error

Unable to Download Config from Devices - Timeout Error

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 420 Votes: 1 Revisions: 9


While trying to download configs from devices user receives timeout error.



NCM any version


User level login credentials might have been incorrectly set in NCM Settings, which prevents the users from downloading the configs.



In 'NCM Settings', make sure that the NCM users who need to download configs have the permission to access the device. These permissions are set in:

  • NCM Settings > User Level Login Credentials  
  • NCM Settings > Security > Device Login & User Account Credentials 


For example, if you need your NCM Users to download configs from NetScaler devices, you need to make sure that:

'Individual - User Level' is selected in 'NCM Settings > Device Login & User Account Credentials >' 

'No Enable Login' is selected in 'NCM Settings > Security >  User Level Login Credentials > Enable Level'

Last modified
21:33, 22 Jun 2016