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Home > Success Center > Network Configuration Manager (NCM) > There was an error retrieving data from SolarWinds Information Service Invoke failed

There was an error retrieving data from SolarWinds Information Service Invoke failed

Created by Michael Perez, last modified by MindTouch on Jun 23, 2016

Views: 416 Votes: 0 Revisions: 4

Overview

This articles describes the steps to resolve an issue where some views that contain NCM resources fail to load.  The Web Console displays the following error message:

 

There was an error retrieving data from SolarWinds Information Service
Invoke failed, check fault information.

 

In Information Service log, the following message is seen:

 

ERROR SolarWinds.InformationService.Core.InformationService - (null) Exception caught in method Invoke
System.IO.FileNotFoundException: Could not load file or assembly 'SolarWinds.NCM.Common, Version=7.4.1.53

Environment

All NCM versions

Cause 

Unknown

Resolution

  1. Open Programs and Features.
  2. Right-click the SolarWinds Network Configuration Manager under Uninstall or change a program.
  3. Click Repair.
  4. Run the Configuration Wizard ensuring that Database, Website, and Services are selected.  
Last modified
21:31, 22 Jun 2016

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Classifications

Public