Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Network Configuration Manager (NCM) > TFTP service is running but NCM shows not started

TFTP service is running but NCM shows not started

Updated February 8, 2017


This article provides brief information and steps to resolve the issue when users are unable to download using TFTP. TFTP service is open and running. The following error displays when performing a backup using TFTP:

Unable to start TFTP service


  • The ports using Netstat -abnp show SW TFTP service is listening to UDP port 69.
  • The local system had permissions to TFTP folder.


NCM version 7.5.1


  1. Uninstall and clear TFTP target folder.
  2. Set Orion Business Layer to run plugins in separate processes:
    1. Browse to yourorionhost/orion/admin/advancedconfiguration/global.aspx.
    2. Locate Solarwinds.BussinessLayerHost.Businesslayerhostsettings.
    3. Check the ForcePluginsInSeparateProcess.
    4. Save and close for Businesslayer to restart and take effect.
  3. Test the download via TFTP.





Last modified