Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Configuration Manager (NCM) > RTCD job never removed from Windows Task Scheduler

RTCD job never removed from Windows Task Scheduler

Created by Interspire Import, last modified by Aileen de Lara_ret on Oct 03, 2016

Views: 842 Votes: 0 Revisions: 10


RTCD is set up and runs correctly, but related jobs are never removed from NCM or the Windows Task Scheduler.


NCM version 7.1.x


This is usually due to an obsolete setting in the NCM database for the RTCD log path. Since NCM cannot log the job's activity it will never remove the job from Windows Task Scheduler.


  1. Open the SQL Server Management Studio
  2. Connect to the NCM database
  3. Open the NCMSettings table in the NCM database
  4. Check for an RTN LogFilename entry in the table
  5. If there is an entry, delete it by issuing this SQL statement:
    delete from NCMSettings where SettingName='RTN LogFilename'
Last modified