Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Network Configuration Manager (NCM) > Network Configuration Manager v7.5 Hotfix 1

Network Configuration Manager v7.5 Hotfix 1

Updated: November 8, 2016

Overview

This article provides resolution for the issue when NCM is unable to connect to Fortigate devices running on OS v5.2.5+.

Environment

  • NCM version 7.5

Details

SolarWinds Network Configuration Manager (NCM) 7.5.0 Hotfix 1Hotfix 1 addresses the following issue:

 

Install SolarWinds NCM 7.5.0 Hotfix 1

1.    Stop all Orion services.
2.    Back up the existing files (wodKeys.dll and wodSSH.dll) from the C:\Program Files (x86)\Common Files\SolarWinds folder
3.    Replace C:\Program Files (x86)\Common Files\SolarWinds\wodKeys.dll and C:\Program Files (x86)\Common Files\SolarWinds\wodSSH.dll with the binary from the Hotfix zip package.
4.    Start the Orion services.
5.    Repeat these steps to install the Hotfix on all polling engines.

 

Uninstall SolarWinds NCM 7.5.0 Hotfix 1

Use the following instructions if you want to roll back the Hotfix

1.    Stop all Orion services.
3.    Replace C:\Program Files (x86)\Common Files\SolarWinds\wodKeys.dll and C:\Program Files (x86)\Common Files\SolarWinds\wodSSH.dll with the original wodKeys.dll and wodSSH.dll files from backup.
4.    Start the Orion services.
5.    Repeat these steps to uninstall the Hotfix on all polling engines.
 

Download link:

You can download this and other SolarWinds hotfixes from the Customer Portal

 
Note:
If there are no active connections between NCM and devices files can be replaced without bringing system down (stopping and starting services).
 

 

Last modified

Tags

Classifications

Public