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Home > Success Center > Network Configuration Manager (NCM) > NCM jobs stop working or hang after upgrade to NCM 7.5

NCM jobs stop working or hang after upgrade to NCM 7.5

Updated August 1, 2016

Overview

NCM Jobs stop working or hang after upgrading to NCM 7.5.

 

Environment

  • NCM 7.5

 

Cause 

This can occur because of one or more of the following reasons:

  • The install Directory is still the legacy: C:\Program Files (x86)\SolarWinds\Configuration Management (generally reserved for installs where upgrades have been done since versions Prior to NCM 7.0 over a course of time)
  • Configuration Wizard was not run after installation/upgrade of NCM on Additional Pollers
  • The following files are missing after NCM is installed and configured on Additional Pollers

C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.SubJob.Creator.plugin

C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.SubJob.Transfer.plugin

 

 

Resolution

If the Install Directory is correct, C:\Program Files (x86)\SolarWinds\Orion\NCM\ , and the collector Plugins above are missing:

  1. Uninstall Orion Improvement Program on Additional Poller using Add/Remove programs.
  2. Run and complete the Orion Configuration Wizard.

 

If the Install Path is still listed as C:\Program Files (x86)\SolarWinds\Configuration Management or if the Folder even exists,  NCM will need to be uninstalled and reinstalled on the Primary Orion along with a few extra steps to make sure it is installed correctly , please contact support and reference this Knowledge Base Article. 

 

 

 

 

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