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Home > Success Center > Network Configuration Manager (NCM) > NCM job keeps running and fails to generate logs

NCM job keeps running and fails to generate logs

Created by Malik Haider, last modified by MindTouch on Jun 23, 2016

Views: 125 Votes: 3 Revisions: 4

Overview

This article describes the issue when NCM job is unable to finish and generate logs.

 

 

 

The following error prompts:

SolarWindsNCMCoreSWISInterop.log: 

 

2016-04-13 23:22:32,955 [1] ERROR SolarWinds.Cirrus.BusinessLayer.NodesDAL - Get Node Error. NodeId: eb70d915-a435-4ace-88c7-dd613f547c59
2016-04-13 23:22:32,955 [1] ERROR SolarWinds.Cirrus.BusinessLayer.SharedConnProfile.ConnectionProfileManager - NCMConnProfile:GetProfilesForNode {EB70D915-A435-4ACE-88C7-DD613F547C59} exception:System.InvalidCastException: Object cannot be cast from DBNull to other types.
   at System.DBNull.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ToInt32(Object value)
   at SolarWinds.NCM.Contracts.InformationService.NCMNode.RefreshFromReader(IDataReader reader)
   at SolarWinds.Cirrus.BusinessLayer.NodesDAL.GetNode(GuidNodeId)
   at SolarWinds.Cirrus.BusinessLayer.SharedConnProfile.ConnectionProfileManager.GetProfileIdForNode(String nodeId)
   at SolarWinds.Cirrus.BusinessLayer.SharedConnProfile.ConnectionProfileManager.GetProfilesForNode(String nodeId)

Environment

NCM version 7.2.2 

Cause 

This is a known issue in NCM version 7.2.2.

Resolution

This issue has been resolved in NCM version 7.3 - 7.4. We recommend upgrading Orion NPM and NCM to the latest release.

 

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