Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Configuration Manager (NCM) > NCM job hangs in downloading state

NCM job hangs in downloading state

Created by Anthony.Rinaldi_ret, last modified by MindTouch on Jun 23, 2016

Views: 1,825 Votes: 6 Revisions: 12

Overview

An NCM job created to push configs to 500 or more devices hangs in a Downloading state.

Environment

  • NCM 7.4.1 and earlier

Cause

The issue comes from sending the Real Time Notification email.

Resolution

This issue is fixed in upcoming release of NCM. On NCM 7.4.x and earlier you can work around the issue by switching to the old VB6 Real Time Notification engine:

  1. Start the Syslog Viewer in the SolarWinds Orion program folder.
  2. Click View > Alerts/Filter Rules.
  3. Select the NCM rule for real time change notifications, and click Edit.
  4. Click the Alert Actions tab.
  5. Select the Execute SolarWinds.NCM.RTNForwarder.exe action, and click Edit Selected Action.
  6. In the Program to execute field, add the /old switch after the .exe file:

    Current value
    C:\Program Files (x86)\SolarWinds\Orion\SolarWinds.NCM.RTNForwarder.exe ${IP_Address},RealtimeNotification,${DateTime},${Message}

    New value
    C:\Program Files (x86)\SolarWinds\Orion\SolarWinds.NCM.RTNForwarder.exe /old ${IP_Address},RealtimeNotification,${DateTime},${Message}

  7. Click OK, and click OK to close the Edit Syslog Rule window.

 

 

 

Last modified

Tags

Classifications

Public