Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Configuration Manager (NCM) > NCM fails to log in to a device

NCM fails to log in to a device

Created by Bill Corgey, last modified by MindTouch on Jun 23, 2016

Views: 169 Votes: 1 Revisions: 3

Overview

This article addresses the issue where NCM fails to properly log in to a device and the login validation fails.  

Environment

All NCM versions

Cause 

This occurs when the login banner includes a colon (:). NCM looks for the colon by default as a login prompt. When the colon appears in a banner and precedes logging in to enable mode, NCM sends the user name instead of the enable command at he HostName> prompt.

Resolution

Remove any colons (:) from the banner and replace with a period or other punctuation. Avoid using >, #, or : in the banners as these may be flagged as prompts

 

 

Last modified
21:25, 22 Jun 2016

Tags

Classifications

Public