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NCM and NPM status information are not in sync

Created by John Salvani, last modified by MindTouch on Jun 23, 2016

Views: 50 Votes: 0 Revisions: 7

Overview

The Node details in Manage node on the Orion Web Console shows as managed, but the NCM reflects that the device is unmanaged and unable to add  a scheduled job. 

Environment

NCM 7.1 and later

Not available after NCM 7.2.2

 

Cause 

The NCM and NPM databases are not in sync.

Resolution

1. Open your Orion Web Console.

2. Go to Settings > NCM Settings > Sync Nodes.

3. Click Synchronize Databases.

The current status of the affected nodes should now be in sync.

 

 

 

 

 

Last modified
21:24, 22 Jun 2016

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