Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Configuration Manager (NCM) > NCM and NPM status information are not in sync

NCM and NPM status information are not in sync

Created by John Salvani, last modified by MindTouch on Jun 23, 2016

Views: 98 Votes: 0 Revisions: 7


The Node details in Manage node on the Orion Web Console shows as managed, but the NCM reflects that the device is unmanaged and unable to add  a scheduled job. 


NCM 7.1 and later

Not available after NCM 7.2.2



The NCM and NPM databases are not in sync.


1. Open your Orion Web Console.

2. Go to Settings > NCM Settings > Sync Nodes.

3. Click Synchronize Databases.

The current status of the affected nodes should now be in sync.






Last modified
21:24, 22 Jun 2016