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Home > Success Center > Network Configuration Manager (NCM) > NCM and Database Connectivity Issues

NCM and Database Connectivity Issues

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Issue:

SQL becomes unresponsive due to crash, server reboot, maintenance, etc., and NCM is unable to connect to SQL. The following error is noticed:

Service cannot be started. System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'SolarWindsNCMLogon'.
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning() 

Resolution:

Run the NCM configuration wizard selecting all the following options:

 

 

  • Database 
  • Services 
  • Startup Settings 


Click through the wizard until you get to the "Database Account" setting and create a new SQL account. Proceed through the configuration wizard and allow it to run. When the configuration wizard is complete, verify that NCM is able to connect to SQL.

 

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