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Home > Success Center > Network Configuration Manager (NCM) > NCM Search function does not work

NCM Search function does not work

Created by James Fahey, last modified by Andrew.C.Smith on Sep 28, 2017

Views: 1,781 Votes: 4 Revisions: 13

Overview

This article provides brief information and steps to resolve the issue when the NCM Search function does not work properly. 

  • NCM search results shows the first 1000 items found.
  • NCM search shows no results
  • NCM shows incomplete results

Environment

All NCM versions

Resolution

Try the following when the issue occurs:

 

1. Refine your searches, if no results show, re-index the configs search:

    a. Go to Settings > NCM Settings > Search Settings
    b. Locate the "Enter a path for the index catalog on main NCM server" field 

    c. Click "Apply" force a re-indexing of the configs search (note: allow sufficient time for reindexing to complete)

    d. (optional) Orion services may need to be restarted if reindexing does not start 

 

2. If indexing fails, see NCM search in 7.4 giving "Indexing in progress 0% complete" caused by NCM-NPM nodes not being in sync for more troubleshooting steps. 

 

3. If indexing still fails:
    a. From your Orion server, go to the following default path: C:\ProgramData\SolarWinds\Cirrus\Lucene,
    b. Delete the contents. 
    c. Run the Configuration Wizard.

    d. Restart Orion services after the Configuration Wizard completes for indexing to start.

 

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