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Home > Success Center > Network Configuration Manager (NCM) > NCM Documentation > Previous Versions > NCM 7.7 Hotfix 4

NCM 7.7 Hotfix 4

 

Updated February 12, 2018

Fixed issues

This hotfix addresses the following issues:

  • Manual configuration downloads on ASA devices run long or time out.
  • Configuration download (backup) jobs on ASA devices run long or time out.
  • The ACLs widget on the Access Control Lists view is narrow.

Environment

  • NCM 7.7.0 with hotfix 1, 2, or 3

Note

NCM 7.7.0 Hotfix 4 contains NCM 7.7.0 Hotfix 1, NCM 7.7.0 Hotfix 2 and NCM 7.7.0 Hotfix 3.

Install the Hotfix with SolarWinds HA

If your product is using Orion Platform 2016.2 or later, use these instructions to install the Hotfix with SolarWinds HA.

Important: The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool. (See the installation instructions below.)
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Install the hotfix

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Log in to the Customer Portal and download the installer:
    • To install the hotfix on an Orion server with Internet access, download Orion Network Configuration Manager (NCM) for Online Installation (your license tier). The Orion Installer downloads and installs the hotfix for you.
    • To install the hotfix on an offline environment, download the Hotfix Bundle for Products with Orion 2017.3.
  3. Run the installation file, and follow the instructions in the installation wizard.

After applying this fix, the issues outlined in the description should no longer occur.

Uninstall the hotfix

You may need to run the Configuration wizard manually after uninstalling the hotfix.

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for Solarwinds Network Configuration Manager v7.7", click Uninstall, and complete the uninstallation
    wizard.
  5. To also uninstall Orion Platform 2017.3 Hotfix 1, complete the following steps:
    1. Select "Update for SolarWinds Orion Core Services 2017.3 (HotFix1)", click Uninstall, and complete the
      uninstallation wizard.
    2. Select "Update for SolarWinds Information Service v2017.3.0.808 (HotFix1)" click Uninstall, and complete the
      uninstallation wizard.
  6.  If you have NPM 12.2 Hotfix 1 or Hotfix 2 installed, go to Programs and Features, right-click "SolarWinds Orion Network Performance Monitor v12.2", and select Repair.

For more information, contact Technical Support at https://customerportal.solarwinds.com/.

 

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