Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Configuration Manager (NCM) > NCM Documentation > NCM Legacy Installation Guide > Repair SolarWinds NCM

Repair SolarWinds NCM

Table of contents
No headers
Created by Caroline Juszczak, last modified by Anthony.Rinaldi_ret on Oct 03, 2016

Views: 640 Votes: 3 Revisions: 4

If you install or make changes to the Orion platform website, the Configuration Wizard reboots your IIS server, shutting down all SolarWinds products on the server during the configuration operation. Any websites hosted by the server are stopped and restarted during this process.

  1. Launch the SolarWinds Configuration Wizard.
  2. Specify the appropriate SQL Server instance and authentication method, and click Next.
    • The SQL Server instance must support SQL authentication or mixed mode.
    • If you are using a local instance of SQL Server Express, use the following syntax to use the default instance: (local)\SQLEXPRESS.
    • If you select SQL Authentication, provide an account with sufficient rights to create new databases on the server instance. For example, specify the SQL administrator account: SA.
  3. Select the appropriate Orion platform, and click Next.
  4. Create a new database account and password or select an existing account on the database server. You must supply a strong password. For more information about strong passwords, see the Microsoft website.
  5. Click Next.
  6. Review the services to install, and click Next.
  7. Review the configuration to change, and click Next.
  8. Review the Configuration Summary, and click Finish.

 

Last modified

Tags

Classifications

Public