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Home > Success Center > Network Configuration Manager (NCM) > NCM Documentation > NCM 7.9 Administrator Guide > NCM Device templates > Troubleshoot device connections

Troubleshoot device connections

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Created by Caroline Juszczak, last modified by Anthony.Rinaldi_ret on Oct 03, 2016

Views: 537 Votes: 0 Revisions: 4

When you experience problems connecting to a device, you may need to perform a session trace to troubleshoot the issue. A session trace shows all communication sent between SolarWinds NCM and the network device to which you are connecting. The session trace log contains error messages and commands sent that generated the error.

  1. Click Settings > All Settings.
  2. Under Product Settings, click CLI Settings.
  3. Select Enable Session Tracing.
  4. Perform the steps to recreate the issue you are troubleshooting.
  5. Open the session trace file.
  6. Apply the necessary changes to the device command template to resolve the issue. For more information, see Device Templates.
  7. Turn off Enable Session Tracing when the problem has been resolved.

 

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