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Home > Success Center > Network Configuration Manager (NCM) > NCM Documentation > NCM 7.9 Administrator Guide > Change the minimum config size and number of simultaneous downloads > Troubleshoot issues with configuration files

Troubleshoot issues with configuration files

Updated: December 4, 2018

Use the following topics to resolve issues with downloading and managing config files and viewing config file information.

The Interface Config widget is not displayed for some devices

The Interface Config widget is displayed only when all of the following conditions are met:

  • The selected interface is on a Cisco device
  • Both NPM and NCM are installed
  • The config file for this device has been downloaded to NCM
  • The user's NCM role is not "None"
  • Interface data is available

If a device meets all of the criteria but the Interface Config widget still isn't displayed, it could be because you upgraded from NCM 7.7 or earlier and the device's configs have not been downloaded since the upgrade. To display interface information, download the config. See this KB article for details.

Confine recognition of the command prompt during download

By default, SolarWinds NCM stops downloading a config file that contains the device command prompt in the body of the config.

Use the UseExactPromptMatch command to prevent SolarWinds NCM from recognizing the command prompt unless it appears on a separate line:

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click NCM Settings.
  3. Under Advanced, click Device Templates.
  4. Select a device template.
  5. Click Edit > Using XML Editor.
  6. Add this line to the Template XML:

    <Command Name="UseExactPromptMatch" Value="true"/>

  7. Click Save.

Log additional information to help troubleshoot issues

Enable verbose log information

Select which log types to keep verbose log information for. This information aids in troubleshooting.

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click NCM Settings.
  3. Under Advanced, click Advanced Settings.
  4. Select the log types.
  5. Click Submit.

Enable session tracing

Enable session tracing to create a log file of each Telnet session to troubleshoot communication node by node.

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click CLI Settings.
  3. Select Enable Session Tracing.
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