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Home > Success Center > Network Configuration Manager (NCM) > NCM Documentation > NCM 7.8 Hotfix 1

NCM 7.8 Hotfix 1

 

Updated September 28, 2018

Fixed issues

This hotfix addresses the following issues:

  • NCM no longer produces invalid temp files, which were causing nightly configuration backups to take much longer than usual. 
  • NCM is now able to back up and manage configs that contain special characters such as accents.
  • Downloading or backing up configs from Nexus or Cisco ASA devices is no longer slow.
  • NCM no longer creates temporary files with double file extensions, which was causing antivirus software to deny access to the files and causing NCM backups to fail. 

Environment

Apply this hotfix if you run:

  • NCM 7.8

Notes

  • This hotfix requires SolarWinds Orion Platform 2018.2.
  • This hotfix must be installed on the main polling engine, on any additional polling engines or web servers, and High Availability servers.

Installation

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Log in to the Customer Portal and download the installer:
    • To install the hotfix on an Orion server with Internet access, download Orion Network Configuration Manager (NCM) for Online Installation. The Orion Installer downloads and installs the hotfix for you.
    • To install the hotfix on an offline environment, download the Hotfix Bundle for Products with Orion 2018.2.
  3. Run the installation file, and follow the instructions in the installation wizard.

After applying this fix, the issues outlined in the description should no longer occur.

Install the hotfix with SolarWinds HA

Use these instructions to install the Hotfix with SolarWinds HA.

Important: The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Uninstallation

You might need to run the Configuration wizard manually after uninstalling the hotfix.

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for SolarWinds Orion Network Configuration Manager v7.8 (HF1)", click Uninstall, and complete the uninstallation wizard.

For more information, contact Technical Support at https://customerportal.solarwinds.com/.

 

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