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Home > Success Center > Network Configuration Manager (NCM) > NCM 7.6 Administrator Guide > Device templates > Troubleshoot device connections

Troubleshoot device connections

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Created by Caroline Juszczak, last modified by Anthony.Rinaldi on Oct 03, 2016

Views: 11 Votes: 0 Revisions: 4

When you experience problems connecting to a device, you may need to perform a session trace to troubleshoot the issue. A session trace shows all communication sent to and from the network device to which you are connecting. The session trace log contains error messages and commands sent that generated the error.

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click NCM Settings.
  3. Under Advanced, click Advanced Settings.
  4. Select Enable Session Tracing.
  5. Perform the steps to recreate the issue you are troubleshooting.
  6. Open the session trace file.
  7. Apply the necessary changes to the device command template to resolve the issue. For more information, see Device templates.

 

Last modified
10:50, 3 Oct 2016

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