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Home > Success Center > Network Configuration Manager (NCM) > NCM 7.7 Administrator Guide > Configuration files > Troubleshooting: Confine recognition of the command prompt during downloads

Troubleshooting: Confine recognition of the command prompt during downloads

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Created by Caroline Juszczak, last modified by Anthony.Rinaldi_ret on Oct 03, 2016

Views: 51 Votes: 0 Revisions: 5

By default, SolarWinds NCM stops downloading a config file that contains the device command prompt in the body of the config.

Use the UseExactPromptMatch command to prevent SolarWinds NCM from recognizing the command prompt unless it appears on a separate line:

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click NCM Settings.
  3. Under Advanced, click Device Templates.
  4. Select a device template.
  5. Click Edit > Using XML Editor.
  6. Add this line to the Template XML:

    <Command Name="UseExactPromptMatch" Value="true"/>

  7. Click Save.

 

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