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Home > Success Center > Network Configuration Manager (NCM) > NCM 7.7 Administrator Guide > Manage end of support and end of sales (EOS)

Manage end of support and end of sales (EOS)

Created by Caroline Juszczak, last modified by Anthony.Rinaldi_ret on Oct 03, 2016

Views: 187 Votes: 1 Revisions: 4

The EOS resources help you search vendor-published end of support and sales dates associated with your SolarWinds NCM devices. You can also search for specific nodes and assign EOS dates based on information related to device models. Automatic refresh of EOS data occurs once per day.

  1. Click My Dashboards > Configs > End of Support.
  2. SolarWinds NCM shows the End of Support and End of Sales Lookup data currently associated with your SolarWinds NCM devices.

SolarWinds neither verifies nor supports EOS data provided by EOS Lookup. Consult your vendor with any data-related issues or questions.

If you want to set EOS dates for a node, select the node and click Assign Dates, wherein you can choose an optional date for vendor models or define your own dates.

Refresh EOS dates

SolarWinds NCM maintains a database with EOS data for vendor device models. Based on a schedule, NCM matches EOS data with the machine type of your NCM devices. What you see in the table of the EOS resource is the result of the matching. To make sure you are looking at the latest matches, use Refresh Suggested Dates.

  1. Click My Dashboards > Configs > End of Support.
  2. Select the devices for which you want updated data, if available. Use the Group By list if necessary.
  3. Click Refresh Suggested Dates.

Assign EOS dates

  1. Click My Dashboards > Configs > End of Support.
  2. Select the devices for which you want updated data, if available. Use the Group By list if necessary.
  3. Click Assign Dates.
  4. You should see a list of your selected devices on the Assign EOS Data screen under Node Selected. If a device is missing, click Add More Nodes, select the appropriate nodes, and click OK.
  5. Search the table for the model of your selected SolarWinds NCM nodes in the Choose Dates table. If you find it, select that row.
  6. Search the table for the model of your selected SolarWinds NCM nodes in the Set EOS Dates table. If you find it, select that row.

    The dates listed for a model or series have indications in the Reliability column:

    • High indicates that the date(s) are unambiguous and such dates are automatically applied to the relevant devices.
    • Medium indicates that the date(s) remains ambiguous due to other incomplete or conflicting information.
    • Confirmed indicates that the date(s) were confirmed by a SolarWinds NCM user.
  7. If you did not find the model of your selected SolarWinds NCM nodes but want to assign dates anyway, select Option 2 and define your own dates.
  8. Add comments, and click Assign.

Ignore devices in EOS management

  1. Click My Dashboards > Configs > End of Support.
  2. Select the devices for which you want updated data, if available.
  3. Click Ignore Devices.
  4. You should see a list of your selected devices on the Assign EOS Data screen under Node Selected. If a device is missing, click Add More Nodes, select the appropriate nodes, and then click OK.
  5. Search the table for the model of your selected SolarWinds NCM nodes in the Choose Dates table. If you find it, select that row.
  6. If you did not find the model of your selected SolarWinds NCMnodes, but you want to assign dates anyway, select Option 2 and define your own dates.
  7. Add comments as needed.
  8. Click Assign.

Export EOS information

  1. Click My Dashboards > Configs > End of Support.
  2. Select the devices for which you want updated data, if available. Use the Group By list if necessary.
  3. Click Export, and select the format.
  4. Select a location, and click OK.

Filter EOS data

By default, SolarWinds NCM presents data in the End of Support and Sales table for all nodes it manages. SolarWinds NCM collects data either on a daily schedule or when you choose to Refresh Suggested Dates.

You can filter data in the table by column. Each filter you create is applied in the order it is listed above the table. For example, if you first set a filter for Name, SolarWinds NCM filters the Names column before it applies whatever filter comes next in the list of filters.

Setting filters is useful in the following scenarios:

  • Displaying which devices reach End of Support or End of Sales at the same time (for example, in the Next 3 Months)
  • Displaying EOS status for devices from the same vendor
  • Displaying EOS status on devices in the same subnet

If you want to find the EOS status for a specific device, enter the device name or IP address in the Search window.

Delete EOS data

  1. Click My Dashboards > Configs > End of Support.
  2. Select the devices for which you want updated data, if available. Use the Group By list if necessary.
  3. Click Delete EOS Data.
  4. Click OK.

 

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