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Home > Success Center > Network Configuration Manager (NCM) > NCM 7.5 upgrade error: Access to the path 'C:\InetPub\SolarWinds' is denied

NCM 7.5 upgrade error: Access to the path 'C:\InetPub\SolarWinds' is denied

Created by Christine Magbuo, last modified by Bob Goh on Jun 28, 2016

Views: 1,302 Votes: 0 Revisions: 7

Updated June 16, 2016

Overview

This article addresses the following error that appears when running the Configuration Wizard to upgrade NCM 7.4 to 7.5:

Access to the path 'C:\InetPub\SolarWinds' is denied. 

The following error also appears in the ConfigurationWizard.log file:
[1] ERROR CwMetricMonitor - Something went wrong while inserting metrics into database. 
System.Data.SqlClient.SqlException (0x80131904): Invalid object name 'dbo.ConfigWizardMetric'.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

Environment

NCM 7.x

Cause 

This is caused by a permission issue on the C:\InetPub\SolarWinds directory.

Resolution

  1. Rename the SolarWinds folder C:\InetPub\SolarWinds to C:\InetPub\SolarWinds_Old
  2. Create a new SolarWinds folder within the C:\InetPub\ directory.
  3. Rerun the Configuration Wizard and specify the newly-created folder.

 

 

 

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