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Home > Success Center > Network Configuration Manager (NCM) > NCM 7.7 Hotfix 2

NCM 7.7 Hotfix 2

 

Updated November 14, 2017

Fixed issues

Network Configuration Manager 7.7.0 Hotfix 2 addresses the following issues:

  • Performance problems on configuration download for Cisco ASA devices with a high number of object groups configured.

  • Overlapping Rule Detection results for ACLs are broken on Cisco ASA devices on upgraded environments. (Overlapping rules include shadowed and redundant rules.)

  • Timeouts during polling in NPM 12.2, on environments with a high number of Cisco ASA devices.

  • NPM 12.2 HF1 integration issue causes polling crashes.

Environment

  •  NCM 7.7.0

Notes

  • NCM 7.7.0 Hotfix 2 is applicable for both NCM 7.7.0 and NCM 7.7.0 Hotfix 1
  • NCM 7.7.0 Hotfix 2 contains NCM 7.7.0 Hotfix 1 

Download

This and other SolarWinds hotfixes can be downloaded from the Customer Portal.

Installation instructions

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.

  2. Log in to the Customer Portal and download the installer:

    • To install the hotfix on an Orion server with Internet access, download Orion Network Configuration Manager (NCM) for Online Installation (your license tier). The Orion Installer downloads and installs the hotfix for you.

    • To install the hotfix on an offline environment, download the Hotfix Bundle for Products with Orion 2017.3.

  3. Run the installation file, and follow the instructions in the installation wizard.

    After applying this fix, the issues outlined in the description should no longer occur.

Install the Hotfix with SolarWinds HA

Important: The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Uninstallation

You may need to run the Configuration wizard manually after uninstalling the hotfix.

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for Solarwinds Network Configuration Manager v7.7", click Uninstall, and complete the uninstallation wizard.
  5. To also uninstall Orion Platform 2017.3 Hotfix 1, complete the following steps:
    1. Select "Update for SolarWinds Orion Core Services 2017.3 (HotFix1)", click Uninstall, and complete the uninstallation wizard.
    2.  Select "Update for SolarWinds Information Service v2017.3.0.808 (HotFix1)" click Uninstall, and complete the uninstallation wizard.
  6. If you have NPM 12.2 Hotfix 1 or Hotfix 2 installed, go to Programs and Features, right-click "SolarWinds Orion Network Performance Monitor v12.2", and select Repair.

For more information, contact Technical Support at https://customerportal.solarwinds.com/.

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