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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Unable to get image filename from firmware upgrade storage

Unable to get image filename from firmware upgrade storage

Updated August 30, 2017

Overview

 

This article describes issues related to the following error:
    Unable to get image filename "…" from firmware upgrade storage

Environment

  • NCM 7.6

 

Cause 

Most likely the Firmware Upgrade storage is set to the same location as the TFTP server root directory. Firmware Upgrade storage should always point into different folder.

 

Resolution

  1. Click Settings > All Settings.
  2. Under Product Specific Settings, click NCM Settings.
  3. Open ‘TFTP Server’ settings under the Network section and be sure that it is different than the ‘Storage Location’ under the Firmware Upgrade section.

 

 

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