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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Unable to download configs from HP Comware HP FF 5700-40XG-2​QSFP+ Switch

Unable to download configs from HP Comware HP FF 5700-40XG-2​QSFP+ Switch

Created by Frederick Flores, last modified by Melanie Boyd on Mar 12, 2018

Views: 352 Votes: 3 Revisions: 4


When you attempt to download configs from HP FF 5700-40XG-2​QSFP+ Switch using NCM, the following error occurs even when the credentials used are correct:


Connectivity issues, discarding configuration (or configuration is too short)


NCM, all versions


The issue is caused when the HP device uses a different command to show the configuration.


Depending on the version of NCM you are using, follow the relevant steps to add a template. For instructions, refer to the NCM Administrator Guide.

Change the downloadconfig command value to "display current-configuration":

        <Command Name="RESET" Value="terminal width 1920 ${CRLF}terminal length 2000" />
    <Command Name="Reboot" Value="reload${CRLF}Yes" />
    <Command Name="RebootAt" Value="reload at ${HH}:${NN}${CRLF}Yes" />
    <Command Name="EnterConfigMode" Value="config t" />
    <Command Name="ExitConfigMode" Value="end" />
    <Command Name="Startup" Value="config" />
    <Command Name="Running" Value="running-config" />
    <Command Name="DownloadConfig" Value="display current-configuration" />
    <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}" />
    <Command Name="DownloadConfigIndirect" Value="copy ${ConfigType} ${TransferProtocol}://${StorageAddress}/${StorageFilename}" />
    <Command Name="UploadConfigIndirect" Value="copy ${TransferProtocol}://${StorageAddress}/${StorageFilename}  ${ConfigType}" />
    <Command Name="EraseConfig" Value="write erase${CRLF}Yes" />
    <Command Name="SaveConfig" Value="write memory" />
    <Command Name="Version" Value="show system" />




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