Submit a ticketCall us

WebinarVisual Monitoring Tactics: Getting More Log Search Value from SolarWinds Log & Event Manager with nDepth Webcast

Do things seem to make more sense when they are visualized? Are you an IT professional or security expert with a wish for more cybersecurity tools that provide an intuitive visual experience? Join Alexis Horn and Jamie Hynds from SolarWinds as they demonstrate how the nDepth feature in LEM can help make visualizing log search results a reality.

Register now.

Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Unable to download configs from Aruba devices

Unable to download configs from Aruba devices

Created by Jeremy Ruth, last modified by Rodim Suarez_ret on Jun 14, 2017

Views: 315 Votes: 1 Revisions: 6

Updated June 14, 2017


The following error message is displayed and you are unable to download the configuration from Aruba devices:

Connectivity issues, discarding configuration (or configuration is too short)


NCM 7.x


This error is caused by an incorrect command in the template that is assigned to the device.


  1. Go to Settings > NCM Settings > Device Templates.
  2. Create a new template using the following:
    <!--SolarWinds Network Management Tools-->
    <!--Copyright 2005 SolarWinds.Net All rights reserved-->
    <Configuration-Management Device="Azalea Networks Wireless Access Point" SystemOID="">
            <Command Name="RESET" Value="terminal no length"/>
            <Command Name="Reboot" Value=""/>
            <Command Name="RebootAt" Value=""/>
            <Command Name="EnterConfigMode" Value="config t"/>
            <Command Name="ExitConfigMode" Value="end"/>
            <Command Name="Startup" Value="config"/>
            <Command Name="Running" Value="running-config"/>
            <Command Name="DownloadConfig" Value="show ${ConfigType}"/>
            <Command Name="UploadConfig" Value=""/>
            <Command Name="DownloadConfigIndirect" Value=""/>
            <Command Name="UploadConfigIndirect" Value=""/>
            <Command Name="EraseConfig" Value=""/>
            <Command Name="SaveConfig" Value=""/>
            <Command Name="Version" Value="show version"/>
  3. For NCM versions earlier than 7.4, copy and paste this template into Notepad, and then save it in %Install Drive%:\Program Files (x86)\SolarWinds\Orion\NCM\DeviceTypes on the primary server on all polling engines. Save the template using the .configmgmt-commands file extension.
  4. Edit the nodes in question, and then scroll down to the Communication section.
  5. Select the new device template in the Device Template drop-down menu.
  6. Test the downloaded configuration.


Last modified