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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Unable to back up configuration of Cisco ASA device

Unable to back up configuration of Cisco ASA device

Created by Ivan Zlatkov, last modified by Steve Chapman on Nov 17, 2015

Views: 2,923 Votes: 2 Revisions: 10

Overview

When backing up configuration from device (Cisco Adaptive Security Appliance/ASA) NCM shows the following error:

Connectivity issues, discarding configuration (or configuration is too short)

 

Environment

 

NCM any version

Cause

This issue occurs when the wrong device template is chosen by the NCM Auto Determine feature. With the different sysObjectID of Cisco ASA models, the Auto Determine feature may fail to identity the correct model of device and in turn will fail to use the generic template (Cisco IOS), which is not compatible with all ASA devices.

Resolution

  1. In the Orion Web Console, select the node and click Edit properties.
  2. Scroll down to NCM Properties > Communication > Device Template and from the drop-down menu, select Cisco Adaptive Security Appliance.
  3. You may also need to provide the credentials for the protocol settings.
  4. Click Submit and run the backup again.
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