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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Timeout Error when Attempting to Download Config from Devices

Timeout Error when Attempting to Download Config from Devices

Updated March 11th, 2016


While trying to download configs from devices, the user receives a timeout error.


NCM all versions


User-level login credentials might have been incorrectly set in NCM Settings, which prevents the users from downloading the configs.


In 'NCM Settings', make sure that the NCM users who need to download configs have the permission to access the device. These permissions are set in:

  • NCM Settings > User Level Login Credentials  
  • NCM Settings > Security > Device Login & User Account Credentials 


For example, if you need your NCM Users to download configs from NetScaler devices, you need to make sure that:

  • 'Individual - User Level' is selected in 'NCM Settings > Device Login & User Account Credentials >' 
  • 'No Enable Login' is selected in 'NCM Settings > Security >  User Level Login Credentials > Enable Level'
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