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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Stuck inventory status during inventory scans

Stuck inventory status during inventory scans

Created by Marjune Obana, last modified by Melanie Boyd on Mar 21, 2018

Views: 1,591 Votes: 1 Revisions: 16

Overview

When you are running Inventory scans, you notice that the Status progress bar has not moved for several hours, indicating that the Inventory scans are stuck.

 

To check the status:

  1. From the Orion Web Console, click My Dashboards > Configs > Configuration Management.
  2. Click the Inventory Status tab.

 

InventoryStatusStuck.gif

Environment

NCM, all versions

Resolution

  1. Open the Database Manager.
  2. Click Add default server.
  3. Click NCM_InventoryQueue on the left side of the screen.
  4. On the Execute query tab, as shown below, click Enable table editing.
  5. Right-click the queue under the Results tab, and click Delete. 
    stuck_inventory_status_2.png
  6. Refresh the Inventory Status from the Configs tab, and the page should be working:
    1. From the Orion Web Console, click My Dashboards > Configs > Configuration Management.
    2. On the Config Management tab, select one or more nodes and click Update Inventory.
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