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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > SMTP Error seen in Real-Time Change Detection / Real-Time Notification log files - COMException (0x80040213): The transport failed to connect to the server

SMTP Error seen in Real-Time Change Detection / Real-Time Notification log files - COMException (0x80040213): The transport failed to connect to the server

Created by Mariusz Handke, last modified by Rodim Suarez_ret on Aug 26, 2016

Views: 875 Votes: 2 Revisions: 4

Overview

This article provides information on addressing the following error which can be seen in Real-Time Change Detection / Real-Time Notification log files:

COMException (0x80040213): The transport failed to connect to the server

Environment

All NCM versions

Cause 

The error (exception) is thrown when the SMTP Server within Orion is configured to use authentication while the actual SMTP server does not require authentication.

Resolution

Disable authentication in SMTP configuration:

  1. Login to the Orion Web Console.
  2. Go to Settings > NCM Settings > SMTP Server.
  3. Change Authentication to None.
  4. Click on SUBMIT.

 

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