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Resources showing "NCM license expired"

Created by Mariusz Handke, last modified by Melanie Boyd on Apr 13, 2017

Views: 1,319 Votes: 1 Revisions: 8

Overview

All NCM resources show the following messages on the Orion Web Console:

 

NCM license expired

Environment

  • NCM any version

 

Cause

This occurs because the Web Console is unable to verify the NCM license.

In most cases this is because old engine information has been left on the server after a migration. In that case, the Web Console is trying to talk to the first Primary Polling Engine to obtain licensing information and failing.

 

Resolution

  1. Log in to the Orion Web Console.
  2. Go to Settings > Polling Engines.
  3. Remove any unused engines.

 

 

 

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