Submit a ticketCall us

WebinarUpcoming Webinar: Easily Automate Backups and Simplify Log Message Management

Backing up your network configuration and logging data are a few steps to helping keep your network safe. In this in-depth webinar, we’ll show you how these tasks can be automated to save your IT team time while maintaining accurate archives of your data.

Register now.

Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > NCM template is missing after upgrade

NCM template is missing after upgrade

Created by Kevin Twomey, last modified by MindTouch on Jun 23, 2016

Views: 743 Votes: 0 Revisions: 3

Overview

The following error appears when trying to download the configurations after upgrading to NCM 7.4.1:

ERROR: Cannot download Running config : No device template for 1.3.6.1.4.1.9.1.558. Device IP: 10.0.0.x

Note: The config is set to Auto Detect and all the templates are available in the NCM folder.

Environment

 NCM 7.4.1

Resolution

Reinstall NCM to resolve the error.

 

Last modified

Tags

Classifications

Public