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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > NCM Connector for SmartAdvisor crashes on launch

NCM Connector for SmartAdvisor crashes on launch

Created by Malik Haider, last modified by Mariusz Handke on Oct 31, 2017

Views: 701 Votes: 1 Revisions: 5

Overview

This article provides brief information on the NCM Connector for SmartAdvisor crashing when launched.

 

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ncmsaconnector.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 56278552
Problem Signature 04: mscorlib
Problem Signature 05: 4.0.30319.18444
Problem Signature 06: 52717edc
Problem Signature 07: 60ad
Problem Signature 08: 6
Problem Signature 09: UDTA330IDOBH2ROZ2AYVLCELAG5AGTLS
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


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Cause 

That the reason the error can occur is that a firewall or antivirus can be blocking the installation.

Environment

NCM version 7.4

Resolution

Install on a different machine with no Anti Virus and firewall installed.

 

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