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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > NCM Configuration Download job fails for some nodes: Error: Cannot download running config

NCM Configuration Download job fails for some nodes: Error: Cannot download running config

Updated April 17,2017

Overview

Session trace logs show the following errors when the NCM Configuration Download job fails for some parts of the nodes:

ERROR: Cannot download Running config : Unable to Log into Router : Timeout

ERROR: Cannot download Running config : Connection Refused by

ERROR: Cannot download Running config : Connection Refused.

 

Environment

  • NCM 7.4
  • NCM 7.5

 

Cause 

The issue is caused by a bug in NCM 7.4 and 7.5.

Resolution

Upgrade to the current version of NCM.

If you are on NCM 7.4 or 7.5 and cannot upgrade, download and apply NCM 7.4.1 hotfix 3.

Note: This hotfix also applies to NCM 7.5.

 

 

 

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