Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > NCM Configuration Download job fails for some nodes: Error: Cannot download running config

NCM Configuration Download job fails for some nodes: Error: Cannot download running config

Updated April 17,2017

Overview

Session trace logs show the following errors when the NCM Configuration Download job fails for some parts of the nodes:

ERROR: Cannot download Running config : Unable to Log into Router : Timeout

ERROR: Cannot download Running config : Connection Refused by

ERROR: Cannot download Running config : Connection Refused.

 

Environment

  • NCM 7.4
  • NCM 7.5

 

Cause 

The issue is caused by a bug in NCM 7.4 and 7.5.

Resolution

Download and apply NCM 7.4.1 hotfix 3.

Note: This hotfix also applies to NCM 7.5.

 

 

 

Last modified

Tags

Classifications

Public