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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > NCM 7.8 installation returns the message Calculated list of items to install is empty

NCM 7.8 installation returns the message Calculated list of items to install is empty

Updated August 16, 2018

Overview

During an NCM 7.8 installation, the following message is displayed:

 

Calculated list of items to install is empty. We failed to determine the appropriate list of items to install. All components or resources were filtered out.

 

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An error similar to the following appears in the logs:

 

2018-08-15 12:47:11,566 [10] ERROR (null) SolarWinds.Administration.Installer.ErrorHandler.HttpResponseAdapter - Unexpected error occured. SolarWinds.Administration.Contract.ObjectModel.Exceptions.FailedToCalculatePathException: Calculated list of items to install is empty.

Environment

  • NCM 7.8

Cause 

  • An anti-virus program installed on the server is blocking the installer's ability to read registry entries.

Resolution

  • Disable the anti-virus program temporarily during installation.
  • Set the proper Orion directory exclusions to make sure that the application will work seamlessly.

 

 

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