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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > NCM 7.7 Hotfix 1

NCM 7.7 Hotfix 1


Updated November 14, 2017

Fixed issues

SolarWinds Orion Platform 2017.3 Hotfix 1 includes the following security updates:

  • Closed potential XSS vulnerabilities in the Group Description field, Last_XX_Events resource, Events page, and error page.
  • Addresses CVE-2017-9539.
  • Addresses CVE-2017-9537.
  • Addresses CVE-2017-9538.
  • Removes generic errors that may expose the physical server path.
  • Generates certificates for both servers and clients.
  • Logs debug or warning messages when “Client usage” is not chosen in the selected certificate.


NCM 7.7.0 Hotfix 1 also fixes issues addressed by Orion Platform 2017.3 Hotfix 1:

  • Password fields allowed auto-complete.
  • The Manage Alerts page displays $ signs instead of variables.
  • Node limitations are applied incorrectly on tertiary-level hosted entities, such as application components, in container members.
  • Account limitations to display no objects are not correctly applied when viewing hosted entities in container members.
  • Borders around popups in bar graphs are bigger than the popup in Chrome.
  • Cannot add more than one variable in the mail recipients section in the Send an Email/Page alert action.
  • The bundled SNMP Walk tool is an earlier version.
  • Installations behind proxy servers may not be able to connect to Leapfile to upload diagnostic files.
  • The "OK, got it" dialog is not dismissed correctly.
  • NOC mode for ASA Node Details page does not load in a timely fashion.
  • ASA-related charts do not load in the Node Details’ subviews.
  • The Orion Platform does not support later versions of DPAIM.
  • Toolset menus are not displayed in the correct area.
  • The Orion Web Console is unresponsive when users hover over Toolset buttons in the management resource.
  • The Orion Web Console does not display the top menu and shows errors on other pages when client certificate authentication is enabled in IIS.


  •  NCM 7.7.0


  • NCM 7.7.0 Hotfix 1 is applicable for NCM 7.7.0


This and other SolarWinds hotfixes can be downloaded from the Customer Portal.

Installation instructions

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.

  2. Log in to the Customer Portal and download the installer:

    • To install the hotfix on an Orion server with Internet access, download Orion Network Configuration Manager (NCM) for Online Installation (your license tier). The Orion Installer downloads and installs the hotfix for you.

    • To install the hotfix on an offline environment, download the Hotfix Bundle for Products with Orion 2017.3.

  3. Run the installation file, and follow the instructions in the installation wizard.

    After applying this fix, the issues outlined in the description should no longer occur.

Install the Hotfix with SolarWinds HA

Important: The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.


You may need to run the Configuration wizard manually after uninstalling the hotfix.

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for Solarwinds Network Configuration Manager v7.7", click Uninstall, and complete the uninstallation wizard.
  5. To also uninstall Orion Platform 2017.3 Hotfix 1, complete the following steps:
    1. Select "Update for SolarWinds Orion Core Services 2017.3 (HotFix1)", click Uninstall, and complete the uninstallation wizard.
    2.  Select "Update for SolarWinds Information Service v2017.3.0.808 (HotFix1)" click Uninstall, and complete the uninstallation wizard.
  6. If you have NPM 12.2 Hotfix 1 or Hotfix 2 installed, go to Programs and Features, right-click "SolarWinds Orion Network Performance Monitor v12.2", and select Repair.

For more information, contact Technical Support at

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