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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > HP master switch error: Connection refused when downloading configuration

HP master switch error: Connection refused when downloading configuration

Created by Malik Haider, last modified by Karen Valdellon_ret on Apr 19, 2017

Views: 351 Votes: 0 Revisions: 5

Updated March 7, 2017

Overview

The master switch in an HP switch stack cannot download the configs from NCM, but the secondary switch can. The master switch is getting a connection refused error.

Environment

All NCM versions

Cause 

Here is the template for 1.3.6.1.4.1.11.2.3.7.11 [HP J4865A ProCurve Switch 4108GL]:
 
<!--SolarWinds Network Management Tools-->
<!--Copyright 2007 SolarWinds.Net All rights reserved-->
<Configuration-Management Device="HP J4865A ProCurve Switch 4108GL" SystemOID=" 1.3.6.1.4.1.11.2.3.7.11.">
                <Commands>
                                <Command Name="RESET" Value="terminal length 1000"/>
                                <Command Name="Reboot" Value="reset board{CRLF}y${CRLF}"/>
                                <Command Name="EnterConfigMode" Value="configure"/>
                                <Command Name="ExitConfigMode" Value="end"/>
                                <Command Name="Startup" Value="config"/>
                                <Command Name="Running" Value="running-config"/>
                                <Command Name="DownloadConfig" Value="Show ${ConfigType}"/>
                                <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}"/>
                                <Command Name="DownloadConfigIndirect" Value="copy ${ConfigType} tftp ${StorageAddress} ${StorageFilename} pc"/>
                                <Command Name="UploadConfigIndirect" Value="copy tftp ${ConfigType} ${StorageAddress} ${StorageFilename} pc"/>
                                <Command Name="EraseConfig" Value="reset configuration${CRLF}y${CRLF}"/>
                                <Command Name="Version" Value="show version"/>
                                <Command Name="PreCommand" Value="X"/>
                                <Command Name="CustomUserNamePrompt" Value="Username"/>
                                <Command Name="PreCommand" Value="${ENTER}" Delay="1000"/>
                                <Command Name="MenuBased" Value="false"/>
                                <Command Name="VirtualPrompt" Value=">"/>
                </Commands>
</Configuration-Management>

 

In the above template,  the process is stuck in the question from switch: Enter switch number to connect to or <CR>

 

[5/30/2016 5:02:02 PM] TimerTick: mstrData=<SWC00250_64_1# > State=3 - Connected to server - idle
[5/30/2016 5:02:02 PM] Pending Disconnect = False
[5/30/2016 5:02:02 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...
[5/30/2016 5:02:02 PM] Fuzzy match detector start detecting prompt. String1=swc00250_64_1# String2=enterswitchnumbertoconnecttoor<cr>:
[5/30/2016 5:02:02 PM] TimerTick: Just tick-tockin away. ..
[5/30/2016 5:02:04 PM] TimerTick: mstrData=<SWC00250_64_1# > State=3 - Connected to server - idle
[5/30/2016 5:02:04 PM] Pending Disconnect = False
[5/30/2016 5:02:04 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...
[5/30/2016 5:02:04 PM] Fuzzy match detector start detecting prompt. String1=swc00250_64_1# String2=enterswitchnumbertoconnecttoor<cr>:
[5/30/2016 5:02:04 PM] TimerTick: Just tick-tockin away. ..
[5/30/2016 5:02:06 PM] Disconnected - From: 10.106.64.1

Resolution

Use the following NCM template instead:

<!--SolarWinds Network Management Tools-->
<!--Copyright 2007 SolarWinds.Net All rights reserved-->
<Configuration-Management Device="HP J4865A ProCurve Switch 4108GL" SystemOID=" 1.3.6.1.4.1.11.2.3.7.11.">
                <Commands>
                                <Command Name="RESET" Value="terminal length 1000"/>
                                <Command Name="Reboot" Value="reset board{CRLF}y${CRLF}"/>
                                <Command Name="EnterConfigMode" Value="configure"/>
                                <Command Name="ExitConfigMode" Value="end"/>
                                <Command Name="Startup" Value="config"/>
                                <Command Name="Running" Value="running-config"/>
                                <Command Name="DownloadConfig" Value="Show ${ConfigType}"/>
                                <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}"/>
                                <Command Name="DownloadConfigIndirect" Value="copy ${ConfigType} tftp ${StorageAddress} ${StorageFilename} pc"/>
                                <Command Name="UploadConfigIndirect" Value="copy tftp ${ConfigType} ${StorageAddress} ${StorageFilename} pc"/>
                                <Command Name="EraseConfig" Value="reset configuration${CRLF}y${CRLF}"/>
                                <Command Name="Version" Value="show version"/>
                                <Command Name="PreCommand" Value="${ENTER}"/>
                                <Command Name="CustomUserNamePrompt" Value="Username"/>                                
                <Command Name="FreezeLoginForPreCommand" Value="True"/>
                                <Command Name="MenuBased" Value="false"/>
                                <Command Name="VirtualPrompt" Value=">"/>
                </Commands>
</Configuration-Management>

 

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