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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Generate session trace logs

Generate session trace logs

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Updated: September 15, 2017

Overview

This article provides information and steps on how to enable/disable Session Tracing feature in NCM. A session trace is a plain text file which contains all communication sent to and received from the network device NCM is trying to connect to. It is important while troubleshooting, in particularly when troubleshooting download configuration and script execution issues. The session trace contains any commands or messages sent, including errors the device has responded with.

Environment

  • NCM, all supported versions

Steps

 

To enable Session Tracing:

  1. Open the Orion Web Console.
  2. Go to:
    7.6 and older: Settings > All Settings > NCM Settings > Advanced Settings
    7.7 and newer: Settings > All Settings > Product Specific Settings > CLI Settings
  3. Select the Enable Session Tracing check box.
  4. Go to the trace log location:
    7.6 and older: C:\ProgramData\SolarWinds\Logs\Orion\NCM\Session-Trace
    7.7 and newer: C:\ProgramData\SolarWinds\Logs\Orion\CLI\Session-Trace
  5. Delete the trace files. 
  6. Reproduce the issue for a single device.
  7. Collect the latest session trace logs found in:
    7.6 and older: C:\ProgramData\SolarWinds\Logs\Orion\NCM\Session-Trace
    7.7 and newer: C:\ProgramData\SolarWinds\Logs\Orion\CLI\Session-Trace

 

To disable Session Tracing:

  1. Open the Orion Web Console.
  2. Go to:
    7.6 and older: Settings > All Settings > NCM Settings > Advanced Settings
    7.7 and newer: Settings > All Settings > Product Specific Settings > CLI Settings
  3. Clear the Enable Session Tracing check box.
  4. Go to the trace log location:
    7.6 and older: C:\ProgramData\SolarWinds\Logs\Orion\NCM\Session-Trace
    7.7 and newer: C:\ProgramData\SolarWinds\Logs\Orion\CLI\Session-Trace
  5. Delete the trace files. 

 

Notes:

  • Disable Session Tracing and delete traces when it is not in use to avoid creating unnecessary log files and overloading the Polling Engine.

  • In NCM version 7.3.2 and earlier, the use of a Windows desktop application (thick client) allowed actions to be executed. The application needs to be closed and re-opened for Session Tracing to work. 

  • Zip the Session Trace log files when sending them to the Technical Support team for investigation.
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