Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Fortinet 200D login validation tests fail with a $ as a prompt

Fortinet 200D login validation tests fail with a $ as a prompt

Updated March 11th, 2016

Overview

This article describes the issue when adding a Fortinet 200D device to NCM, and the prompt is a $ and not a # or a >, NCM fails to connect even with standard customer commands added to the template for EnableIdentifier or Virtual Prompt.

Environment

All versions of NCM

Cause 

This is a known issue and as of the moment, developers are investigating on how to fix the current problem. 

Resolution

Use device credentials in NCM that have full Admin/Root access. These credentials return a # as the prompt.

Another way to fix the problem is to add to the device template using the following command:  

<Command Name="VirtualPrompt" Value="$"/>

 

For more information, click on this link on how to modify a device template for NCM version 7.4: Modify a default device template in NCM 7.4 

 

Last modified

Tags

Classifications

Public