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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Firmware Upgrade storage unable to obtain read-write access to network share using specified credentials

Firmware Upgrade storage unable to obtain read-write access to network share using specified credentials

Updated January 18, 2018

Overview

In this article you will learn how to correct the following error received while adding a firmware shared location:

 

Firmware Upgrade storage Unable to obtain read-write access to network share using specified credentials

 

image.png

 

If you receive this error, please check the following log:

 

C:\ProgramData\SolarWinds\Logs\Orion\NCM\NcmBusinessLayerPlugin.log 

 

----------------- ERROR--------------

2018-01-04 12:43:55,596 [157] ERROR SolarWinds.Cirrus.BusinessLayer.FirmwareUpgradeStorageManager - FirmwareUpgrade: Unable to validate image filename.System.ApplicationException: Could not impersonate the elevated user.  LogonUser returned error code 1326.
   at SolarWinds.NCM.Transfer.Impersonation.Impersonate(String domain, String username, String password, WindowsImpersonationContext& context, SafeTokenHandle& handle)
   at SolarWinds.NCM.Transfer.Impersonation..ctor(String username, String password)
   at SolarWinds.Cirrus.BusinessLayer.FirmwareUpgradeStorageManager.ValidateImageFileName(String fileName, String networkShareUserName, String networkSharePassword)

 

Environment

  • NCM 7.6 and above 

 

Cause 

You are providing an incorrect password or credentials, or the permissions to the folder are not appropriate.

Resolution

  1. Check the File Sharing permissions for the folder and verify that Everyone is granted Read/Write access. 
    share.PNG
  2. Make sure you are able to access the folder from the Orion primary server with the UNC path, either with the IP address or host name.
    UNC.PNG

    folderper.PNG

 

If you are using local authentication use the .\ user as shown below. 

 

local.PNG

 

Domain:

 

Domain.PNG

 

 

 

 

 

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