Submit a ticketCall us

WebinarUpcoming Webinar: Easily Automate Backups and Simplify Log Message Management

Backing up your network configuration and logging data are a few steps to helping keep your network safe. In this in-depth webinar, we’ll show you how these tasks can be automated to save your IT team time while maintaining accurate archives of your data.

Register now.

Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Error processing results. See NcmBusinessLayerPlugin log for details (System.ArgumentOutOfRangeException)

Error processing results. See NcmBusinessLayerPlugin log for details (System.ArgumentOutOfRangeException)

Created by Milton Harris, last modified by Richard Casey on Jul 17, 2018

Views: 2,291 Votes: 1 Revisions: 7

Overview

This article describes the issue when you are able to download the Running Configs but when try to click on download Startup Configs, an error message appears:

Error processing results. See NcmBusinessLayerPlugin log for details

 

You will find the following error when you look into the NcmBusinessLayerPlugin.log which is located by default in: c:\ProgramData\SolarWinds\Logs\Orion\NCM\:

 

Unable to cache diff results due to exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection
Parameter name: index

     

Environment

NCM version 7.x

Cause 

When config comparisons are set to Display Full Side by Side Comparison in NCM, devices that have large configs have larger amount of data which may result to receive this error. 

Resolution

Set the number of lines to display the before and after of the config to five or less.

 

1. Go to Settings>all settings>NCM settings>Configs

2,. Scroll to the Config comparisons section

3. In here you can adjust the number of lines of comparison to display

 

This is not an action that inhibits NCM to display all the lines that are different on a config, but it shows the number of lines that are displayed before and after.

 

Last modified

Tags

Classifications

Public