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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Error Message: "You must be logged into Windows using an account with administrator rights in order to view and modify scheduled jobs."

Error Message: "You must be logged into Windows using an account with administrator rights in order to view and modify scheduled jobs."

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,620 Votes: 1 Revisions: 6

Overview

This error displays while attempting to open an NCM (version 7.1.1 or earlier) job in the Windows Task Scheduler on the NCM server.

Environment

NCM 7.1.1 and older

Cause

The three possible causes are:

 

  1. There is security policy set that does not allow storing credentials for network authentication.
  2. There is corrupted task in the Windows Task Scheduler; which is likely if the policy regarding strong credentials is correctly set.
  3. Account used to log in to the server and is not a member of an Administrators group on the NCM server.

Resolution

Follow steps below to resolve this issue:

  1. Go to Start > Administrative Tools > Local Security Policy > Local Policies > Security Options > Network Access
  2. Disable the policy: Do not allow storage of passwords and credentials for network authentication (if the option is not already disabled.)
  3. Take note of the enabled and disabled jobs along with the scheduled times and dates.
  4. Back up the content of the NCM jobs folder (by default, C:\Program Files\SolarWinds\Orion\NCM\Jobs).
  5. Delete the content of the jobs folder and directly delete the tasks from the Windows Task Scheduler.
  6. Test the NCM functionality.
  7. If the issue still persists it is not a corrupt NCM job.
  8. Open Windows task scheduler (Settings > Scheduled Tasks); and if you get an error, take note of the task in the error.
  9. Delete the corrupt task from: C\Windows\System32\Tasks.
  10. Recreate the task in the Task Scheduler.
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