Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Download fails when using SSH2

Download fails when using SSH2

Updated July 19, 2017

Overview

A download fails when using SSH2 to connect to devices.

Environment

NCM 7.6

Cause 

The SSH protocol is set to a short interval. The following shows a session trace that may show a similar output:

[17.07.2017 15:32:39] Connection Timeout in seconds: 10
[17.07.2017 15:32:39]
-->StateChange: Connecting to server<--

[17.07.2017 15:32:41] TimerTick: mstrData=<> State=1 - Connecting to server
[17.07.2017 15:32:41] Pending Disconnect = False
[17.07.2017 15:32:41] TimerState not Idle, Leaving.
[17.07.2017 15:32:43] TimerTick: mstrData=<> State=1 - Connecting to server
[17.07.2017 15:32:43] Pending Disconnect = False
[17.07.2017 15:32:43] TimerState not Idle, Leaving.
[17.07.2017 15:32:45] TimerTick: mstrData=<> State=1 - Connecting to server
[17.07.2017 15:32:45] Pending Disconnect = False
[17.07.2017 15:32:45] TimerState not Idle, Leaving.
[17.07.2017 15:32:47] TimerTick: mstrData=<> State=1 - Connecting to server
[17.07.2017 15:32:47] Pending Disconnect = False
[17.07.2017 15:32:47] TimerState not Idle, Leaving.
[17.07.2017 15:32:49] TimerTick: mstrData=<> State=1 - Connecting to server
[17.07.2017 15:32:49] Pending Disconnect = False
[17.07.2017 15:32:49] TimerState not Idle, Leaving.
[17.07.2017 15:32:49] Solarwinds.Net SWTelnet9 Version 9.0.27
[17.07.2017 15:32:49] Connected! The current connection has timeout.
[17.07.2017 15:32:49]
-->StateChange: Disconnected from server<--

 

Resolution

  1. Go to NCM Settings > Protocol settings.
  2. Set the Telnet/SSH Connection timeout to a default value as displayed in the Protocol settings page (45 seconds).

 

 

 

Last modified

Tags

Classifications

Public