Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Download configuration Cisco router TimeOut

Download configuration Cisco router TimeOut

Updated April 8th, 2016

Overview

You have received Time out Error When trying to Download configuration Cisco router TimeOut.

 

Checked the Session Trace logs, found the Prompt marked below.

 

[11/24/2015 2:56:36 PM] --> 
[11/24/2015 2:56:36 PM] --> *********************************************************************
[11/24/2015 2:56:36 PM] --> WARNING TO UNAUTHORIZED USERS:
[11/24/2015 2:56:36 PM] --> This system is for use by authorized  users only. Any user using this
[11/24/2015 2:56:36 PM] --> system, by such use, acknowledges  and  consents to the right of  the
[11/24/2015 2:56:36 PM] --> company  to   monitor,  access,  use,  and  disclose any  information
[11/24/2015 2:56:36 PM] --> generated, received, or stored on the systems, and waives  any  right
[11/24/2015 2:56:36 PM] --> of privacy or expectation of privacy on the part of  that  individual
[11/24/2015 2:56:36 PM] --> in connection with his or her use of this system. Unauthorized and/or
[11/24/2015 2:56:36 PM] --> improper use of this system, as  delineated  by  company policies, is
[11/24/2015 2:56:36 PM] --> strictly  prohibited  and  the company may take formal action against
[11/24/2015 2:56:36 PM] --> such user.
[11/24/2015 2:56:36 PM] --> *********************************************************************
[11/24/2015 2:56:36 PM] --> RGT-DC-SS1-C6509#
[11/24/2015 2:56:36 PM] ProcessLogin State: 2
[11/24/2015 2:56:36 PM] UserName Prompt detected: WARNING TO UNAUTHORIZED USERS:
[11/24/2015 2:56:36 PM] --> xtajmbhaya
[11/24/2015 2:56:36 PM] --> 
[11/24/2015 2:56:36 PM] ProcessLogin State: 2
[11/24/2015 2:56:36 PM] --> Translating "xtajmbhaya"
[11/24/2015 2:56:36 PM] --> % Unknown command or computer name, or unable to find computer address
[11/24/2015 2:56:36 PM] --> RGT-DC-SS1-C6509#
[11/24/2015 2:56:36 PM] ProcessLogin State: 2
[11/24/2015 2:56:38 PM] TimerTick: mstrData=<RGT-DC-SS1-C6509#> State=3 - Connected to server - idle
[11/24/2015 2:56:38 PM] Pending Disconnect = False
[11/24/2015 2:56:40 PM] TimerTick: mstrData=<RGT-DC-SS1-C6509#> State=3 - Connected to server - idle
[11/24/2015 2:56:40 PM] Pending Disconnect = False
[11/24/2015 2:56:40 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...
[11/24/2015 2:56:42 PM] TimerTick: mstrData=<RGT-DC-SS1-C6509#> State=3 - Connected to server - idle

Environment

  • NCM 7.3 and above all versions 

Cause 

Issue is with a line of text in the banner configured which triggers a prompt for UserName. 

WARNING TO UNAUTHORIZED USERS:

NCM recognizes this line as the UserName prompt since it contains the phrase USER and ends with colon :

Resolution

Modify banner on device and remove colon : at the end of  the line in the banner .

 

 

Last modified

Tags

Classifications

Public