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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Database configuration failed: • Exception while configuring plugin SolarWinds® NCM Integration Plugin component Orion Database Update. Value cannot be null. Parameter name: path

Database configuration failed: • Exception while configuring plugin SolarWinds® NCM Integration Plugin component Orion Database Update. Value cannot be null. Parameter name: path

Overview

This article goes over what causes the above configuration wizard error and how to remediate it. 

 

Environment

All versions of NCM

 

Cause 

The cause of this error during the installation and configuration wizard is there are no permissions for C:\Windows\Temp folder and the configuration wizard is unable to access the path.

This error may also be seen if the Orion services are not installed due to permissions issues with the account that is used for the installation.

 

Resolution

  1. Navigate to the C:\Windows\Temp and right-click and select Properties.
  2. Go to the Security tab and click on Edit to change the permissions.
  3. Either click on Add and enter Network Services to add or select Network Services if already in placed.
  4. Below you will see the Permissions. Select Modify and then click OK.

    Note: In addition to this, run the Orion Permission Checker to verify that all the permission for Orion products are in place.

If the permissions are set correctly then check the services are installed in Control Panel, Programs and features and if any are missing then install them using the MSI files in the following hidden folder location:-

C:\programdata\solarwinds\installers

 

 

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