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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Connectivity issues error when downloading Western Telematic Device configs

Connectivity issues error when downloading Western Telematic Device configs

Updated October 3, 2017


When downloading configs from Western Telematic device, you receive the following error:


Connectivity issues, discarding configuration (or configuration is too short) 


  • NCM, all versions


Remove the line <Command Name="MenuDrivenConfigStart" Value="<wti_config>"/>  from the device template.


<Configuration-Management Device="" SystemOID="">
    <Command Name="RESET" Value="" />
    <Command Name="Reboot" Value="" />
    <Command Name="EnterConfigMode" Value="" />
    <Command Name="ExitConfigMode" Value="" />
    <Command Name="Startup" Value="startup" />
    <Command Name="Running" Value="running" />  
    <Command Name="DownloadConfig" Value="/u" />
    <Command Name="UploadConfig" Value="" />
    <Command Name="DownloadConfigIndirect" Value="copy ${ConfigType} ${TransferProtocol}://${StorageAddress}/${StorageFilename}${CRLF}${CRLF}${CRLF}" />
    <Command Name="UploadConfigIndirect" Value="copy ${TransferProtocol}://${StorageAddress}/${StorageFilename}  ${ConfigType}${CRLF}${CRLF}" />
    <Command Name="DownloadConfigIndirectSCP" Value="copy ${ConfigType} ${TransferProtocol}://${SCPServerUserName}@${SCPStorageAddress}/${StorageFilename}${CRLF}${CRLF}${CRLF}${CRLF}${SCPServerPassword}" />
    <Command Name="UploadConfigIndirectSCP" Value="copy ${TransferProtocol}://${SCPServerUserName}@${SCPStorageAddress}/${StorageFilename}  ${ConfigType}${CRLF}${CRLF}${SCPServerPassword}" />
    <Command Name="EraseConfig" Value="write erase${CRLF}Y" />
    <Command Name="SaveConfig" Value="" />
    <Command Name="Version" Value="/j*" />
    <Command Name="Disconnect" Value="/x" />
    <Command Name="MenuDrivenConfigStart" Value="&lt;wti_config&gt;"/>
    <Command Name="MenuBased" Value="false"/>
    <Command Name="VirtualPrompt" Value=">"/>
    <Command Name="PreCommand" Value="${ENTER}" />
    <Command Name="PreCommand" Value="${ENTER}" />




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