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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Citrix Netscaler missing lines in downloaded configs

Citrix Netscaler missing lines in downloaded configs

Created by Bill Corgey, last modified by MindTouch on Jun 23, 2016

Views: 1,421 Votes: 0 Revisions: 5

Overview

This article describes the issue when downloading configs in NCM for the Citrix Netscaler, there are numerous lines missing.

Environment

All versions of NCM

Cause 

This issue occurs when you are not using a root account, there are fields that show as not accessible.

Resolution

  1. Set NCM to user the root account. 

  2. Log into the Orion web Console with an account that has Admin rights and the NCM administrator Role.

  3. Go to Settings > Manage Nodes.

  4. Locate the device(s), and put a check in the box to the left and click Edit.
  5. In the edit node menu, set the proper credentials or if you are using a connection profile, click the connection profile link, and edit the appropriate profile being used for the Citrix Netscalers.
  6. Submit the changes.

 

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