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Home > Success Center > Network Configuration Manager (NCM) > NCM - Knowledgebase Articles > Backup fails on Banner exec ^ C

Backup fails on Banner exec ^ C

Updated January 24, 2017

Overview

This article describes the problem where backing up a device fails on encountering the line:

Banner exec ^ C

Environment

All NCM versions

Cause 

NCM uses #  as a reserved character to detect a command prompt from the device. If the device is configured with a banner message containing the # character, there is potential  the backup will fail as it will think the device has returned to the prompt and the execution has completed.

Resolution

Suggestion is to replace any # characters used in banners with an alternative character. Use a '*' or another unreserved character for example, /.

 

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