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Home > Success Center > Network Configuration Manager (NCM) > Jobs are not starting

Jobs are not starting

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 66 Votes: 2 Revisions: 10

Overwrite

Scheduled jobs fail to start.

 

Cause

Insufficient access to folders and/or ports.

 

Environment

  • NCM any version

 

Solution

Verfify the following:

NCM has access to these files and directories and that they are excluded from all antivirus protection:

Note: c:\ is the default install volume.

Windows Server 2003 and Windows XP:

    c:\Documents and Settings\All Users\Application Data\SolarWinds\
    c:\Inetpub\SolarWinds\
    c:\Program Files\Common Files\SolarWinds\
    c:\Program Files\SolarWinds\Orion\NCM\Logging
    c:\Program Files\Microsoft SQL Server\
    c:\Program Files\SolarWinds\NCM\
    c:\Program Files\SolarWinds\Orion\NCM\Logging
    c:\WINDOWS\Temp


Windows Server 2012, Windows Server 2008, Windows Vista, and Windows 7

    c:\Inetpub\SolarWinds\
    c:\ProgramData\SolarWinds\
    c:\Program Files (x86)\Common Files\SolarWinds\
    c:\Program Files (x86)\Microsoft SQL Server\
    c:\Program Files (x86)\SolarWinds\Orion\NCM\
    c:\Program Files (x86)\SolarWinds\Orion\NCM\Logging
    c:\WINDOWS\Temp

 

NCM has access to these ports:

The following ports that may be needed for OrionWebconsole and depending on how Orion NCM is setup to download and upload configurations:

 

TCP or UDP Port number Description
TCP

20

FTP data transfer
TCP 21 FTP control (setup, teardown)
TCP 22 SSH/SCP default for NCM to transfer configs
TCP 23 TELNET default for NCM to transfer configs
TCP 25 SMTP email submission default that NCM uses for notifications
UDP 69 TFTP server listens on it
TCP 80 HTTP default for Orion Web Console
UDP 161 SNMP statistics collection, NCM’s default for polling
UDP 162 SNMP trap messages listened for and received by Trap Server
UDP 514 Syslog messages arrive for Orion Syslog Service
TCP 465 SSL/TLS for email alert actions should be enabled on it
TCP 587 SSL/TLS for email alert actions should be enabled on it
TCP 1801 TCP used for MSMQ WCF binding
TCP 17777 SolarWinds Information Service for Orion Web Console
TCP 17778 SolarWinds Information Service for Orion Web Console
TCP 17779 SolarWinds Information Service for Orion Web Console
Last modified
21:08, 22 Jun 2016

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