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Home > Success Center > Network Configuration Manager (NCM) > Generate session trace logs

Generate session trace logs

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Created by Ivan Zlatkov, last modified by Mariusz Handke on Mar 07, 2017

Views: 339 Votes: 5 Revisions: 20

Overview

This article provides information and steps on how to enable/disable Session Tracing feature in NCM. A session trace is a plain text file which contains all communication sent to and received from the network device NCM is trying to connect to. It is important while troubleshooting, in particularly when troubleshooting download configuration and script execution issues. The session trace contains any commands or messages sent, including errors the device has responded with.

Environment

  • NCM 7.1 and later

Steps

 

To enable Session Tracing:

  1. Open the Orion Web Console.
  2. Go to Settings > All Settings > NCM Settings > Advanced Settings.
  3. Select the Enable Session Tracing check box.
  4. Reproduce the issue.
  5. Collect the latest session trace logs found in:
    C:\ProgramData\Solarwinds\Logs\Orion\NCM\Session-Trace

 

To disable Session Tracing:

  1. Open the Orion Web Console.
  2. Go to Settings > All Settings > NCM Settings > Advanced Settings.
  3. Clear the Enable Session Tracing check box.
  4. Go to the trace log location:
    C:\ProgramData\Solarwinds\Logs\Orion\NCM\Session-Trace
  5. Delete the trace files. 

 

Notes:

  • Disable Session Tracing and delete traces when it is not in use to avoid creating unnecessary log files and overloading the Polling Engine.

  • In NCM version 7.3.2 and earlier, the use of a Windows desktop application (thick client) allowed actions to be executed. The application needs to be closed and re-opened for Session Tracing to work. 

  • Zip the Session Trace log files when sending them to the Technical Support team for investigation.
Last modified
07:08, 7 Mar 2017

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