Submit a ticketCall us

AnnouncementsCome see SolarWinds at VMUG Frankfurt

SolarWinds is delighted to attend the upcoming VMUG which will take place at Kap Europa in Frankfurt on June 19th, 2018.

See event details.

Home > Success Center > Network Configuration Manager (NCM) > Fortinet device does not download configuration or connect with banners enabled

Fortinet device does not download configuration or connect with banners enabled

Updated May 29, 2017

Overview

FortiGate or Fortinet devices are not connecting or downloading configuration through NCM when a banner is enabled.

Environment

All NCM versions

Cause 

When a FortiGate device changes its prompt to $ or is already configured with a $ prompt, the banner is used as the prompt if the device template is not configured to recognize the $ prompt.

Resolution

  • Add the following lines to the template if the device is configured to disable paging:
    <Command Name="MenuBased" Value="false"/>
    <Command Name="RESET" Value="" RegEx="$"/>
    <Command Name="VirtualPrompt" Value="$"/>
  • Add the following lines to the template if the device is not configured to disable paging:

    <Command Name="MenuBased" Value="false"/>

    <Command Name="RESET" Value="config system console ${CRLF}set output standard ${CRLF}end" RegEx="$"/>

    <Command Name="VirtualPrompt" Value="$"/

 

Last modified

Tags

Classifications

Public